Privacy Policy

At Wasel Store, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We collect the following personal information when you use our services:

• Contact information: Name, WhatsApp/phone number, and email address (optional).
• Delivery information: Physical address, city, and area.
• Order data: Products purchased, order history, and payment status.
• Technical data: IP address, browser type, and pages visited (collected automatically through server logs).

2. How We Use Your Information

• To process and fulfill your orders.
• To send order confirmations and updates via WhatsApp.
• To deliver digital products (codes) to your WhatsApp number.
• To respond to your queries and provide customer support.
• To improve our website and services.
• To send promotional messages (only if you have opted in).

3. WhatsApp Communication

We use Twilio's WhatsApp API to send order confirmations, OTP verification codes, and digital product deliveries. By providing your phone number, you consent to receiving WhatsApp messages from us related to your orders. Message rates from your carrier may apply.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Delivery partners: To fulfill your physical order deliveries.
• Payment processors: Tap Payments processes card transactions securely. We do not store your card details.
• Service providers: Twilio (WhatsApp messaging), Vercel/hosting providers — under strict data processing agreements.
• Legal authorities: When required by law in Qatar or applicable jurisdictions.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. All data is transmitted over secure HTTPS connections.

6. Data Retention

We retain your order data for up to 5 years as required for accounting and legal compliance. Account data is retained while your account is active. You may request deletion of your account at any time.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications.

To exercise any of these rights, please contact us via WhatsApp or through our website.

8. Cookies

We use cookies for essential site functionality (session authentication, cart state) and to understand how visitors use our site. You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or our data practices, please contact us via WhatsApp or visit our website. You may also review our Terms & Conditions.