Need Help? We're Here for You.
Whether it's an order, a product question, delivery issue, warranty claim, or digital card — our team is ready to help you every step of the way.
WhatsApp Support
+97450301166 · Tap to open a pre-filled chat
Phone Call
+97450301166
Available during business hours
Email Us
business@wasel.store
Reply within 24 hours
Location
Doha, Qatar
Delivering nationwide across Qatar
Track Your Order
Enter your order number to see real-time delivery status. You'll need the phone number used at checkout too.
Your order number looks like
WS-00123Enter your order number
You'll be taken to our full tracking page where you can also enter your phone number and see complete order details.
Can't find your order? Message us on WhatsApp and we'll look it up for you instantly.
We're Here to Help
How Can We Help?
Select a topic below and message us directly — we'll make sure your enquiry reaches the right team.
Orders & Tracking
Status, delays, or modifications
Product Questions
Specs, availability, compatibility
Warranty & Returns
Faulty items, replacements, refunds
Digital Card Support
Codes, delivery, activation issues
Bulk Orders
Corporate and large quantity orders
Technical Support
App or website issues
Our Promise
Why Shop With Us
Fast Delivery Across Qatar
1–3 business days to any area
Secure Payments
COD, card, and bank transfer
Instant Digital Delivery
Codes sent within minutes of payment
Warranty Support
We stand behind every product
Genuine Products
Sourced from authorized suppliers
Friendly Customer Service
Real people, not bots
Business Hours
Sunday – Thursday
9:00 AM – 9:00 PM
Friday – Saturday
10:00 AM – 6:00 PM
We're Based In
Doha, Qatar
Delivering to all areas across Qatar
Delivery
1–3 Business Days
Across all of Qatar, fast and reliable
Quick Answers
Frequently Asked Questions
Most orders are delivered within 1–3 business days across Qatar. Express and same-day delivery are available in select areas — contact us on WhatsApp to confirm availability for your location.
Yes, we deliver to all areas across Qatar including Doha, Al Rayyan, Al Wakrah, Al Khor, Lusail, and more. Delivery fees may vary depending on your area.
Digital cards and codes are delivered instantly to your WhatsApp or email after your payment is confirmed. You will receive your code within minutes of placing your order.
We accept Cash on Delivery (COD), card payments (Visa / Mastercard), and bank transfers. Digital orders require advance payment.
Yes. All products listed on Wasel Store are 100% genuine and sourced from authorized suppliers. We do not sell counterfeit or replica items.
Visit our Track Order page and enter your order number and the phone number used at checkout. You can also message us on WhatsApp and we will update you immediately.
WhatsApp is the fastest way to reach us — we typically reply within minutes. You can also call us during business hours or email us for non-urgent enquiries.
Didn't find your answer? Ask us on WhatsApp
Support Team
Still Need Help?
Our support team is standing by and ready to assist you with anything you need.